How to Raise a Support Ticket with VSG-365.ai
Step-by-Step Guide to Raising a Support Ticket
Accessing the Ticket System:
Start by clicking on the “Raise a Ticket” option, conveniently located under the “Help Center” icon at the top right of the admin web portal. This accessibility ensures that help is always just a few clicks away.
Filling the Ticket Form:
Our ticket form, powered by ZohoDesk support, is designed for clarity and thoroughness. It allows you to provide both descriptive and supporting information, enabling our support team to offer customized and rapid resolutions.
Fill out the form with following fields:
Customer ID: You’ll find this under the profile icon
Subject: Overview of the concern or issues
Priority:
Sub Category: For more clarity select the issue type, which will help us resolve it sooner.
Description: Write in detail about the issue
"My Area" Dashboard:
Once your ticket is submitted, you can track its progress in the "My Area" section within the helpdesk. This personal dashboard offers real-time updates on the status of your open tickets. Additionally, it provides a historical view of all your previous tickets, allowing you to revisit past issues and resolutions.
Quick Tips for Effective Ticket Submission
Be Detailed: When describing your issue, be as detailed as possible. This information is crucial in helping our support team understand and address your concern effectively.
Attach Supporting Documents: If applicable, attach screenshots or documents that could provide additional context to your issue.
Regularly Check Updates: Keep an eye on your ticket's status and any communication from the support team in the "My Area" section.
In summary, VSG-365.ai’s user-friendly ticketing system, powered by a robust support structure, ensures that your issues are addressed promptly and efficiently, keeping your experience smooth and productive.
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