VSG-365's Customer Support

VSG-365's Customer Support

VSG-365.ai support

At VSG-365.ai, we prioritize customer support for all clients, whether they're on a paid plan or exploring our demo or free options. We're committed to delivering top-notch assistance to everyone. Our support offerings include access to online resources, knowledge documents, a help center, and chat support.


Adoption Assurance


24x7 Online Access to Onboarding, Learning Materials & Help Center

☑️

Technical Configuration & Tuning

☑️

Team / Manager Training

2 sessions

Technical Support


24/7 Access to the VSG-365.ai Help Center

☑️

24/7 Live Chat

-

Weekday Live Chat Support

(M-S 10 am - 5 pm IST)

☑️

Email Support

(M-S 10 am - 5 pm IST)

Avg. response time < 4 hrs.

Resolution time = 24 hrs.

Annual Technical Health Check

☑️

Dedicated Key Account Manager (KAM)

☑️

Priority Ticket Routing

☑️

Advisory Support


Dedicated Customer Success Manager (CSM)

☑️


Adoption Assurance

We set you up for success with timely technical implementation, organizational enablement, and adoption support. Our goal is to educate, enable, and empower users at all levels for a productive journey with VSG-365.ai.

Account Configuration

Our experts provide guidance for best practice configuration during initial setup or help fine-tune your existing environment to match your organizational needs.

Dedicated Customer Success Manager (CSM)

Your assigned CSM is your direct point of contact for non-break-fix inquiries. They offer product training, handle subscription changes, and ensure you have the support needed for success.

Dedicated Key Account Manager (KAM)

Your KAM serves as a liaison between you and our team, addressing technical account concerns promptly and providing proactive outreach for product updates and relevant information.


We're here for you every step of the way, ensuring you get the most out of VSG-365.

    • Related Articles

    • How to Raise a Support Ticket with VSG-365.ai

      Navigating the complexities of workforce analytics can sometimes require expert assistance. At VSG-365.ai, raising a support ticket is a seamless and efficient process, ensuring that you get the help you need promptly. Here’s how you can easily raise ...

    • VSG-365.ai use cases

      Case Study 1: Transforming Productivity at B2B Sales Arrow with VSG-365.ai Company: B2B Sales Arrow Contact Person: Manu Lohani, Head HR Specific Features Attraction: Manu Lohani, Head of HR at B2B Sales Arrow, was particularly impressed by several ...

    • VSG-365.ai's Commitment to Data Security: SOC2 Compliance

      VSG-365.ai's Commitment to Data Security: SOC2 Compliance FAQs In an era where data security and privacy are paramount, organizations demand assurance about the safety and integrity of their data when working with vendor partners. At VSG-365.ai, our ...

    • Guide to Getting Started with VSG-365.ai

      Guide to Getting Started with VSG-365.ai: Maximizing Team Productivity and Well-being with VSG-365.ai Welcome to VSG-365.ai, where we elevate your team's productivity and wellness through insightful analytics. Here’s an extensive guide to help you ...

    • How VSG-365.ai respects privacy

      VSG-365.ai: Upholding Employee Privacy in the Digital Workplace In an age where digital monitoring is commonplace, VSG-365.ai stands out for its steadfast commitment to employee privacy. Our platform is designed to balance the need for insights with ...